We hope you are happy with your order and the condition in which it was received. If your order was damaged or faulty, please contact us right away.
We presume your pet needs the medications and supplements you order from our pharmacy as quickly as possible. Our expectation is you will start giving the medication or supplement soon after the delivery of your order. We encourage you to inspect your order in its entirety upon receipt.
When the above guidelines are followed the need for returns is minimal, but we understand things happen from time to time.
Over-the-Counter (OTC) Return Policy
Unopened OTC products in their original, sealed packaging can be returned within 30 days of receipt.
Please send an email to [email protected] to obtain a Return Merchandise Authorization (RMA) number and directions.
All return shipping charges are the responsibility of the customer, with the exception of damaged deliveries (see below).*
All returns are subject to a 10% disposal fee when we take title to the returned item(s) or a 10% refund administration fee when we do not take title to the item(s).
Refund amounts are based on the product price paid after discounts and before shipping charges.
Refund transactions can take up to 10 to 14 business days for processing and are applied to the credit card used during checkout.
Prescription (Rx) Return Policy
Pharmacies are unable to guarantee the integrity of prescription products, as defined by governing pharmacy laws, once the product is outside the pharmacy facility and no longer in the possession of a contracted carrier. Therefore, we’re unable to process refunds on prescription (Rx) products. Please contact us if your delivery was damaged or faulty (see below).*
Thank you for understanding this policy and helping us maintain the health and safety of all pets.
*Exchanges for Damaged Deliveries:
If any item (OTC or Rx) has arrived damaged or faulty, please contact VetRxDirect immediately for a prompt replacement or exchange.
Our damaged policy does not include products compromised by preventable temperature exposure. Please consider your delivery address and your environment when placing orders.