VetRxDirect

Welcome to VetRxDirect—the trusted online source for pet medications and supplies. We work with your vet to deliver the best quality pet medications and supplies right to your door.

Using our site is easy: browse our selection of brand name products, add what you need to your shopping cart, and check out. We'll process your order and have it delivered it to your door.

If you select a prescription medication, we'll ask for your veterinarian's contact information so that we can confirm the prescription with your vet. The prescription verification process may add one or two business days to the shipping time, which ensures your pet's safety and keeps your veterinarian involved in your pet's health.

More questions? See the FAQs below, send us an e-mail at info@VetRxDirect.com, or call 1-866-761-6578.

Frequently Asked Questions

• How do I use the shopping cart?
• How do I place a reorder?
• What is my veterinarian's role?
• Do prescription items require authorization from my veterinarian?
• When will I receive my order?
• What are the available options and costs for shipping?
• How do I apply for a price match guarantee?
• What volume discounts are available at VetRxDirect?
• How do I get $10 off my first order at VetRxDirect?
• When will I be charged?
• How do I make a return?
• How do I cancel an order?
• How do you secure my personal information?
• How can I reach VetRxDirect?
• How can I tell if medications have expired?
• How do I properly dispose of leftover or expired medication?
• What are Veterinary-Verified Internet Pharmacy Practice Sites™ accredited online pharmacy services?

How do I use the shopping cart?

Shopping VetRxDirect is easy. Here's how:

• Just like at any store, you have a shopping cart, a virtual place to hold the items you want to purchase.
• When you find a product you want to purchase, just click on it and it will be added to your cart.
• To keep shopping, click on “keep shopping.” If you're finished, click on “check out now.”
• Access your cart anytime by clicking “cart” in the upper right corner of your screen.
• You can change the contents of your cart by removing items from the cart or changing the quantity of items in the cart.
• When you checkout, you'll be taken to a login page where you can sign-in if you're a returning customer, or register as a guest if you're new to VetRxDirect.
• After you've completed the order, shipping, and payment information, you'll have a chance to review your order before submitting it.
• Once you submit your order we'll authorize the transaction, obtain any necessary prescriptions, finalize the transaction, and ship your product.

Any questions? Just send us an e-mail at info@vetrxdirect.com or call 1-866-761-6578.

How do I place a reorder?

To place a reorder, simply follow the first few steps of the shopping cart instructions above, including adding the reorder products to your cart.  When you checkout, you will be asked to login using your previously used e-mail address and customer account password.  After you login, your address, pet, and veterinarian information will appear as the same as your previous order.  Make any changes and enter your payment information.  Then, continue as before to finalize the order.

What is my veterinarian's role?

VetRxDirect will only fill prescriptions with a valid veterinarian / client / patient relationship. Your veterinarian is responsible for the diagnosis and treatment of your pet which includes prescriptions. Your veterinarian must document prescriptions and is responsible for your pet while on these prescriptions.

All prescription items are marked with an orange Rx symbol near the product picture or name.  These items require a prescription from your veterinarian. 

For security, accuracy and your convenience, VetRxDirect will fax a prescription request to your veterinarian after you place your online order.  If you have a written prescription, please mail the original to VetRxDirect.  Your order will be processed when a valid prescription is on file.  

By pharmacy law, pharmacies can only accept prescriptions by fax if sent directly from veterinarians.  After you place your order, please see the receipt sent to you by e-mail for more information. 

 

Do prescription items require authorization from my veterinarian?

Yes.  All prescription items are marked with an orange Rx symbol near the product picture or name.  Please see "What is my veterinarian's role?" above for more information.

If your order includes prescription items, VetRxDirect must obtain a valid prescription using one on the following methods:

• If VetRxDirect has a valid prescription with refills on file for the drug ordered, no additional action is needed. Your order will be shipped using the method you selected at checkout.
• If you have a written prescription from your veterinarian, please place your order online and send the original prescription along with your order number to:

  VetRxDirect
  1150 5th St, Ste 146
  Coralville, IA 52241

• Otherwise, VetRxDirect will fax a prescription request form to your veterinarian.

When will I receive my order?

Your items will be sent via the shipping option you requested during checkout.

The veterinarian authorization process may add 1-2 business days to order processing time on invoices that include prescription items. 

To check your order status, click on the “order status” link at the top of our website and sign in to your account.

To track your order, click the link provided in your ship notification e-mail.

If your package has not arrived by the expected delivery date, please:

• Check the tracking information to see if the package has been delivered.
• Check all entrances to your home for the package.
• Check with your neighbors, as packages are sometimes left on their property.
• If there is no tracking information, or you cannot locate the package, please e-mail our customer service team at info@vetrxdirect.com or call 1-866-761-6578.

What are the available options and costs for shipping?

The following services, time-in-transit and costs are available for shipping your order:

• Standard 5-8 Business Days UPS/USPS: *Free (Orders over $39.00) No Aerosols.
• Standard 5-8 Business Days UPS/USPS: $4.99 (Orders under $39.00) No Aerosols.
• Upgraded 3-5 Business Days UPS/USPS: $5.99(Orders over $39.00)
• Upgraded 3-5 Business Days UPS/USPS: $6.99 (Orders under $39.00)
• 2nd Day UPS/FedEx (2 Weekdays, Excludes Saturdays and Holidays, Street Addresses Only): $14.99 + $1.00 per lb. over 2 lbs. No Aerosols.
• Next Day UPS/FedEx (1 Weekday, Excludes Saturdays and Holidays, Street Addresses Only): $25.99 + $2.00 per lb. over 2 lbs. No Aerosols.
• Next Day with Saturday Delivery UPS/FedEx (Qualifying Street Addresses Only): $39.99 + $8.00 per lb. over 2 lbs. No Aerosols.

The following terms may apply to your shipment:

• Many orders are delivered to street addresses.  If using a PO Box, please include your street address during checkout whenever possible.
• Next Day and 2nd Day Service times do not include Saturdays, Sundays, or holidays.
• Next Day Service ordered on Friday before 3PM CST and 2nd Day Service ordered on Thursday before 3PM CST will be delivered on Monday.
• Next Day Service ordered on Friday after 3PM CST and 2nd Day Service ordered on Thursday after 3PM CST will be delivered on Tuesday.
• Not all addresses qualify for Next Day with Saturday Delivery. Customers will be notified and billing will be adjusted if delivery is not possible on Saturday.
• Shipping time-in-transit estimates are from time of veterinarian authorization on orders that include prescription item(s).
• Refrigerated items do not qualify for free shipping and can only be shipped Next Day Service, Monday through Thursday, at the customer's expense.
• VetRxDirect is unable to ship on Saturdays, Sundays, and Holidays.  We apologize for any inconvenience.
• VetRxDirect chooses between major carriers (UPS / USPS / FedEx) for standard and upgraded shipments.  Unfortunately, there is no guarantee which service is used until after shipment. 
• Your ship notification e-mail will state which service was used for your order.
• VetRxDirect does not ship outside of the United States.

How do I apply for a price match guarantee?

If you happen to find a lower price on any identical item online, just show us the price and we will match it! Simply submit your order at VetRxDirect.com and then send us an e-mail at customerservice@vetrxdirect.com with the requested information below. If your price match is valid, VetRxDirect will update your charges to the new lower price.

If you come across any other Pharmacy Checker accredited and state licensed online Pharmacy that offers your medication(s) at a lower price than ours, including any shipping and handling fees, we will meet that price for you. Our price match guarantee cannot be combined with any other VetRxDirect offer, including coupons.

Our price match guarantee policy applies to all of our prescription medications and over-the-counter products. It excludes any advertised competitor specials, clearance items, coupons, promotions, free-with-purchase offers, out-of-stock items, rebates, etc.

The terms of this guarantee are subject to change without notice.

For more information, or a specific price match request, please e-mail customerservice@vetrxdirect.com or contact customer service at 1-866-761-6578.

Please include the following information in your e-mail:

• Product name, strength, and quantity
• Competitor's web address
• Competitor's price
• Competitor's shipping price
• Your name, e-mail, and telephone number
• Our competitor's Board of Pharmacy license number for your home state

What volume discounts are available at VetRxDirect?

Stock up and save! The more you buy, the more savings we pass on to you. Use the following table to calculate your savings in addition to free shipping. Coupon Code must be entered in the coupon field on the last page of checkout.  This volume discount coupon code table will be shown to you again on the final page of the checkout:

Coupon Code	Order total	Dollar off
ORDER100	$100.00–$149.99	$5
ORDER150	$150.00–$199.99	$10
ORDER200	$200.00–$249.99	$15
ORDER250	$250.00–$299.99	$20
ORDER300	$300.00–$349.99	$25
ORDER350	$350.00–$399.99	$30
ORDER400	$400.00 and over	$35

• Consider ordering a full year supply of heartworm or flea medicines or other long-term use medication.
• The appropriate coupon code must be entered on the last page of the checkout.
• Free Shipping option still available with all discounts!
• Cannot be combined with any other discount or offer.
• All discounts are valid for online orders only.  Cannot be used on telephone orders.

How do I get $10 off my first order at VetRxDirect?

To obtain $10 off any qualifying order over $50 simply enter coupon code homepage during the checkout process. Customers must register with VetRxDirect during the checkout process to validate the coupon. One time use only, cannot be combined with any other offer.  All discounts are valid for online orders only.  Cannot be used on telephone orders.

When will I be charged?

When you place an order with VetRxDirect, we place a pre-authorization charge on your credit card to verify the name, address, and card information to ensure your identity and reduce fraud.

Once your order is packed and ready for shipment, we will finalize the charge to your credit card.

If you have questions relating to your credit card charge or our billing process, please e-mail our service team at customerservice@vetrxdirect.com or call 1-866-761-6578.

How do I make a return?

Please read our complete Return Policy for information and directions.

 

How do I cancel an order?

You can cancel any order at anytime for any reason, as long as the package has not been shipped. 

To cancel an order, have your e-mailed receipt ready and e-mail or call VetRxDirect.

Your credit card pre-authorization will be voided at time of order cancellation.  Please allow up to 5 business days for the voided transaction to be finalized.  

How do you secure my personal information?

Security is a top priority at VetRxDirect. When you provide sensitive information, we protect it using encryption software that ensures your transaction is safe and secure. Visit Privacy at VetRxDirect to learn more.

All of our employees are kept up to date on our security and privacy policies, and make sure they are enforced.

To read our privacy policy, click here.

How can I reach VetRxDirect?

Questions? Concerns? Contact us via e-mail at customerservice@vetrxdirect.com or call us at 1-866-761-6578.

How can I tell if medications have expired?

• Check for an expiration date printed on the bottle or box by the manufacturer. This date is usually printed near the lot number of the product.
• Check for an expiration date printed on the pharmacy’s label.
• Use the general rule that most prescriptions expire one year from the date it’s filled.

Speak with your pharmacist or veterinarian if you have any questions about the safety of the medication. If the validity of any medication is in question for any reason, properly dispose of the product rather than risking the safety of your pet.

How do I properly dispose of leftover or expired medication?

Check with your local solid waste authority for advice. Your local solid waste authority may or may not have a hazardous waste disposal service for old medications.

Otherwise, speak to a pharmacy or veterinary clinic for the best way to dispose of medications in your area. Many pharmacies and veterinary clinics will accept expired or leftover medications and dispose of them properly for you. VetRxDirect will properly dispose of any medications purchased from our pharmacy. Please call or e-mail our pharmacy for proper shipping instructions.

What are Veterinary-Verified Internet Pharmacy Practice Sites™ accredited online pharmacy services?

VetRxDirect.com is pleased to announce it is the first online veterinary pharmacy to earn Veterinary-Verified Internet Pharmacy Practice Sites™ (Vet-VIPPS™) accreditation through the National Association of Boards of Pharmacy® (NABP®).

VetRxDirect.com successfully completed the rigorous Vet-VIPPS accreditation process by demonstrating the professional operations of the pharmacy, including the maintenance of policies and procedures that protect the veterinarian-client-patient relationship, ensure the appropriate handling of prescription medications, provide appropriate medication information, and ensure quality pharmacy practices are continuously offered to our clients. For more information about the Vet-VIPPS program, please visit the NABP Web site, www.nabp.net.

By displaying the Vet-VIPPS Seal, VetRxDirect.com proudly demonstrates to our clients the pharmacy’s strong commitment to high quality pharmacy practices and excellence in pharmaceutical care for your pets.

Click the seal below to verify our Vet-VIPPS accreditation: